The Greenbrier Guarantee:

Eight categories of performance standards were developed to define how job tasks are to be carried out. They provide a framework of expected behaviors that every employee will exhibit when dealing with customers and coworkers. They also provide the criteria by which an employee is evaluated.

You will experience these standards throughout Greenbrier Valley Medical Center. They will be highlighted and reinforced during your years of employment. These standard are a vital part of our service excellence culture at Greenbrier Valley Medical Center.

All employees must sign an agreement that they will follow these standards.

1. Commitment to coworkers: Working together as a team, we can meet the ultimate goal of providing quality and compassionate care at GVMC.

2. Positive Attitude: We will always be a positive reflection of GVMC.

3. Safety: Keeping patients, families and staff safe is our priority. Providing and maintaining a clean, safe and pleasant environment is every employee's responsibility.

4. Privacy & Confidentiality: Privacy and confidentiality are part of being respectful and mandated by law as rights for all our customers. Developing an environment of trust, respect and care is the responsibility of each employee of GVMC.

5. Commitment to Quality: We will meet and exceed the expectations of our customers through continuous improvement.

6. Ownership: Take pride in GVMC as if you own it.

7. Professionalism reflects your choice to strive for excellence. How you look, talk, write, act, and work are viewed and judged by others. A professional appearance and attitude reflect competence. A positive work ethic paves the way to inspire others to excel.

8. Communication is a vital tool essential for successful relationships in the work environment.