The patient, representative, parent or guardian is entitled to:

• Be informed of their rights in advance of providing or discontinuing patient care whenever possible.
• To impartial access to medically indicated treatment, regardless of race, religion, sex, sexual orientation, ethnicity, age or handicap.
• To exercise his or her rights while receiving care or treatment in the facility without coercion, discrimination or retaliation, that is restraints.
• To have or formulate an advance directive which the hospital will honor to the extent permitted by law in accordance with Federal and State Patient Self-Determination Act(s).
• To have a surrogate (for example: parent/legal guardian/medical power of attorney) exercise the patient's rights when the patient is incapable of doing so, without coercion, discrimination or retaliation.
• To obtain information from physicians and other direct caregivers in understandable terms concerning diagnosis, treatment and prognosis.
• To have the services of an interpreter provided by the facility when possible.
• To participate in the development and implementation of his/her care plan.
• To consent or refuse treatment after being adequately informed of the benefits, risks thereof, and alternatives to treatment, when possible.
• To be informed about the outcomes of his or her care, including unanticipated outcomes.
• To be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising his or her access to services.
• To know the professional status and name of any person providing his or her care or services.
• To know the reasons for any proposed change in the Professional Staff responsible for his or her care.
• To know the reasons for his or her transfer either within or outside the facility.
• To know the relationship(s) of the facility to other persons or organizations participating in the provision of his or her care.
• To have access to all forms of communication. Any restrictions will be discussed with them and evaluated for therapeutic effectiveness.
• To have their spiritual, psychosocial and cultural beliefs respected.
• To have access to the cost of services rendered, itemized if possible, within a reasonable period of time.
• To be informed of the source of the facility's reimbursement for his or her services, and of any limitations which may be placed upon his or her care.
• To have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
• To have patient/representative make informed decisions regarding care, and be informed of health status and involved in care plan/treatment.
• To receive care in a safe, private and secure environment provided by staff that have been educated about patient's rights and their role in supporting those rights.
• To access protective services. The hospital will provide assistance.
• To be free from all forms of abuse or harassment.
• To be informed of the right to have pain managed.
• To the confidentiality of his or her clinical records.
• To access information contained in his or her clinical records within a reasonable time frame.
• To be free from seclusion or physical/chemical restraints of any form that is not medically necessary.
• To receive information regarding Organ Donation upon request.
• To have the patient or surrogate give informed consent for Organ Donation.
• To expect the hospital to respond to their requests for service, within its capacity, and to provide evaluation, service or referral by the urgency of their care needs.
• To participate in decisions regarding ethical issues. The Ethics Committee will be available to assist.
• To the right to express a concern or complaint regarding his or her care and a right to a timely response and resolution when possible. Expression of a concern or complaint will not compromise his or her care or future access to care.
• You have the right to consent to receive the visitors who you designate, including but not limited to a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend. You may withdraw your consent to receive any visitor at any time. To the extent this hospital places limitations or restrictions on visitation; you have the right to set any preference of order or priority for your visitors to satisfy those limitations or restrictions. This hospital does not and will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. This hospital will ensure that the visitors chosen by you will be able to enjoy full and equal visitation privileges, consistent with your preferences.

The Patient/Representative/Parent/Guardian has the following responsibilities:

• To ask questions about specific problems and request information regarding their illness or treatment.
• To provide accurate and complete medical information.
• To provide the hospital with a copy of their advance directive and/or organ donor card.
• To follow the treatment plan prescribed by physicians and caregivers, or if treatment is refused, they are responsible for their actions and the medical consequences.
• To consider the rights of hospital personnel, other patients and ensure that their visitors are considerate in the control of noise, numbers of visitors, and will maintain a smoke-free environment.
• To respect hospital property and the property of other patients.
• To follow hospital policies affecting patient care and conduct.
• To provide necessary information to ensure processing of hospital bills and make payment arrangements when necessary.

In accordance with the Center for Medicare and Medicaid Services (CMS) Patients' Rights Conditions of Participation requirements for hospitals (Section I) and the Office for Civil Rights Department of Health and Human Services (Section 504 Grievance Procedure – Section II) for resolution of care issues please call the Patient Representative at 304-647-4411, extension 6004 Monday through Friday (8:00 a.m. – 4:30 p.m.). If the patient has a problem that requires immediate attention, they may dial the hospital operator and ask for the Supervisor or Administrator on call. If the patient feels they need further clarification of communication, the patient may also contact the W. V. Department of Health & Human Services by calling 1-800-442-2888 or 1-304-588-0050.